FAQ's

Showroom Hours: During January thru March our showroom is open from 9:30am to 4pm Monday through Friday.

Placing Your Order We will need to have the delivery and pick up address, home or business phone number, and an onsite contact person with a cell number if possible. We will need the correct dates for delivery and pick up. We will also need a current credit card number along with the expiration date and the CVV code. The CVV code can be found on a VISA or MasterCard on the backside of the card by your signature. It is the last 3 digits in the white signature box. On an American Express card, it is the four-digit number found above the card number on the front of the card. We will also need the name on the card and the correct billing address for the credit card. You are welcome to place a quote, however the rental equipment will not be guaranteed unless a deposit is established or the invoice is paid in full.

Delivery Policy Normal delivery hours are 8am to 5pm six days a week. We offer delivery services for orders of $100 or more. Deliveries can be specified "morning" (8am - 12pm) or "afternoon" (1pm - 5pm). Deliveries & Pickups can be made 24 hours a day and you may request a specific time - this service has an additional fee. Delivery charges start at $65.00 and are determined by location, distance, time, and labor. Equipment will be delivered ground level to a dock, door, garage, or yard that is immediately accessible to our trucks (within 50 feet). You may be charged a labor fee if your delivery site requires that equipment be taken up stairs, elevator, or an excessive walk by our delivery/pick up crew. If our delivery or pick up is delayed due to your event, an additional charge may apply. Equipment added to your order on the same day of your event will have a rush charge of $40-$60 added to the normal delivery rate for your event location. You are welcome to come pick up the rentals at our corporate location, if they are available. Some of our cooking equipment require a $30 cleaning deposit to be applied, however this is a refundable deposit, as long as the equipment is returned clean.

Setup Policy We can set up and take down all equipment (tables, chairs, cooking equipment, lighting, etc.) for an additional charge. Please call for pricing. Pickup Policy All items delivered must be in the same condition and general area where they were left. Items not meeting those standards are subject to additional fees.

Customer Responsibility Equipment is the responsibility of the renter from the time of delivery to time of return. Please be sure equipment is secure and protected from weather, vandalism or abuse when not in use. Damaged or missing items will be charged to the customer at replacement or repair cost, in addition to the rental fee. If you locate and return missing items, your account will be credited. Any damaged inventory for which you are charged will be available for 10 days following your event if you wish to pick-up these items. All food-service items must be cleaned free of food. A cleaning fee will be charged if equipment is not returned clean.

Security Deposit A 50 percent security deposit is required on all orders. The deposit applies to the balance, which is due 5 days prior to delivery. During the months of May, June & December all orders are paid in full when reservation is made.

Order Revisions Please allow us 72 hours for minor changes and no less than a week for major changes. As always, making changes early is better to guarantee product availability. Please see Cancellation Policy below for reduction charges.

Cancellation Policy Any orders cancelled prior to 72 hours before the delivery/will call date may be subject to a cancellation fee. Orders cancelled within 72 hours of the delivery/will call date are subject to a 50% cancellation fee. Orders cancelled the day of, or at time of delivery or will call, are subject to a 100% cancellation fee. Special order items or services are subject to a 100% cancellation fee once the order has been placed. All orders placed two weeks prior to your event will receive a confirmation call. It is the customer's responsibility to make any additions or cancellations of the rental equipment prior to the day of delivery or will call.

Shortages The customer is required to check the order carefully before and after use for shortages or damage. Contact Exquisite Party Rentals immediately for repair or replacement. No claims will be honored after the event.

Payment Unless a charge account has been established, payment in full is due before delivery. Refunds are not issued for unused rental items. We accept all major credit cards (VISA, MasterCard, & American Express), cash and checks. Sorry, but we cannot accept checks without a credit card on file.

Rental Period Rental rates are based upon a one-day, single-use rental, unless otherwise noted. Please call for extended-period rates. Exquisite Party Rentals does its best to schedule delivery and pickup that is convenient for the customer and others being served during the same time period. Extended time because of delivery and pickup arrangements will not be charged. We are always adding to our inventory, if you don't see something you are looking for, please ask.

GROUPON FAQS:  If you purchased a Groupon Special, please note:
You can combine up to 4 Groupon discounts towards one order. Example: $400 in rental equipment will cost $156. Groupon certificate can be used for rental equipment only.  Labor services and delivery are additional.

Delivery Fees, Policies & Pricing can be found at: http://www.exquisiteparty.com/pdfs/pricelist.pdf